Intelligent ACD (Automatic Call Distribution)
The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.
Dialog 4425 IP Vision is a professional IP-phone with additional features, including multi-line management function and built-in graphics display to meet all user needs. In addition, it can be used in small meeting rooms.
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